Airport Express Bus will provide a full refund if a booking is cancelled in writing the day before the scheduled pick up. Please use CONTACT US and request a refund stating your unique booking reference number. A booking cancelled on the same day of travel or at the point of pick up will receive an option or a voucher for a same service arrangement at an alternative agreed time. Where the service arrangements have commenced in regard to a booked service, no refund will be provided. Voucher bookings are able to be used to book services to the value paid on such voucher for a period of 12 months. Airport Express Bus will not provide any refund for bookings arranged through a third party or Travel Agent.